Who is this article for?

Supplier Portal users who need to work with complaint records.

Complaint module access is required.

If your customer creates a complaint record involving your company, the record will be viewable within the Supplier Portal. Complaints can be created for a variety of reasons, including failure to guarantee a satisfactory level of quality, quantity, or failure to deliver in the manner agreed.

This article explains how to complete a complaint record.

1. Accessing complaint records

To access document review records, navigate to the Complaints module.

Although it's possible for you to view complaints in the Supplier Portal, you may not be able to respond to the record directly. This will depend on the access your customer has provided you:

• Edit Access - You will be able to work on the Complaint Review workflow stage of the record. You will see the Edit, Save, and Save & Submit buttons.
• Read Only Access - You will be able to view but not work on the record. You will not see the Edit, Save, or Save & Submit buttons.

2. Addressing complaint records

If your customer requests further action, they may create a supplier corrective action record needing your response.

You might receive an email alert if a supplier corrective action is created for you.